Frequently Asked Questions

Q: What does Relief Hotel Management offer?

A: We offer comprehensive relief management services that include overseeing the day-to-day operations of your pub or hotel, managing staff, handling customer service, overseeing food and beverage operations, and ensuring that all aspects of your business maintain their high standards in your absence. Our goal is to provide a seamless transition so that your guests continue to receive the same level of care and service they're accustomed to.

Q: How is the cost for relief management services determined?

A: The cost of our services is tailored to each client's specific needs, taking into account factors such as the size of your hotel or pub, the amount of staff to manage, the range of amenities you offer, and the distance we need to travel to reach you. For instance, a large hotel with extensive guest services in a remote area would have a different pricing structure compared to a small local pub. We evaluate each case individually together with the client to ensure fair and transparent pricing.

Q: How does the booking process work with Relief Hotel Management?

A: Our booking process is straightforward and personalized. Simply enquire with us to check our availability for the dates you require relief management. Once we confirm that we can accommodate your request, we will arrange to visit your property. We typically require a day for handover to learn the specific duties and operations of your establishment. During your time away, we manage your property as if it were our own, and we stay in contact with you as often as you prefer, providing updates and peace of mind.

Q: What makes Relief Hotel Management suitable for rural, regional, and remote areas?

A: With our full-time travel lifestyle and specialization in rural, regional, and remote areas, we understand the unique challenges these locations present. We are equipped to handle the nuances and intricacies of managing properties off the beaten path and are committed to the communities we serve.

Q: Can Relief Hotel Management handle emergency situations in my absence?

A: Yes, we are fully capable of managing any emergencies that may arise. With our extensive experience and qualifications, we can make informed decisions and take appropriate actions to resolve situations promptly and effectively.

Q: What is the minimum duration for which Relief Hotel Management can assume my duties,
and is there a limit to how long you can manage my establishment?

A: Our services are designed to accommodate a variety of timeframes, starting with a minimum engagement of one week. If you're planning a longer trip or need an extended break for any reason, we're prepared to manage your establishment for as long as you need, subject to our availability.

Q: What qualifications do the relief managers have?

A: Our relief managers, Mike and Cherylee, have qualifications in RMLV, RSA, and AFH, coupled with years of experience in hospitality, ensuring your business is in capable hands.

For any further information or questions you might have, please do not hesitate to contact us.